Returns & Refunds

Jump to: Changed mind · Wrong item received · Damage or missing parts · Defects and warranties · Exclusions · Cancellations · Return steps and refunds

Ordered the wrong product or changed your mind?

Submit your return request within 30 calendar days after delivery. Include your order number, products, quantities, and reason for return. Eligible items must include all original components, accessories, and instructions and be in new, resaleable condition.

A 20% restocking fee applies to the price paid for returned merchandise. Original shipping charges are nonrefundable, and you pay return shipping. If your order qualified for free shipping, the actual outbound shipping cost attributable to the returned merchandise will be deducted from your refund. We will identify applicable shipping deductions when authorizing your return. Outbound shipping is not charged twice.

If we provide a return label, its cost may be deducted from your refund. A provided label does not mean return shipping is free. If you need a different product, contact us for help selecting it and arranging a separate order.

Received a different item than you ordered?

Please contact us within 2 business days of delivery with your order number and photographs of the product, model label, and packaging. Do not install or modify the item. When we confirm a shipping error, we will arrange its return and correction at our expense, without a restocking fee. Contact us even if you discover the error later so we can review the situation.

Shipment damage or missing parts

Inspect your delivery promptly. Report damage or missing parts within 2 business days, with photographs of the product, shipping carton, label, and packing materials. Keep all packaging until we provide instructions. For concealed damage discovered later, contact us as soon as you find it.

We will review the issue and coordinate the appropriate replacement, missing component, or refund. Confirmed arrival-damage claims are not subject to standard change-of-mind return fees. Do not discard or send back the product before we authorize the next step.

Freight deliveries: inspect the shipment before signing and record visible damage or shortages on the delivery receipt. Contact us promptly if the shipment is seriously damaged or you refuse it due to damage. Photograph concealed damage and contact us immediately after discovery so we can assist with the carrier's claim process.

Product defects and manufacturer warranties

If a product does not work as expected, contact us with the order number, model, description of the problem, and relevant photographs. We may request troubleshooting information or manufacturer evaluation before authorizing a return or replacement.

For confirmed defects reported within 30 days of delivery, we will arrange the applicable resolution and covered return shipping without a standard restocking fee. After 30 days, available remedies, evaluation requirements, and shipping responsibilities depend on the manufacturer's warranty. We will explain the applicable process before you ship an item.

Installed products are not eligible for ordinary change-of-mind returns, but installation does not by itself prevent an otherwise valid warranty claim. Manufacturer warranty coverage determines whether repair, components, or replacement are available; it does not automatically provide a refund or reimbursement of labor costs. Do not send products directly to a manufacturer unless instructed.

If evaluation finds that an item is working properly, we will explain the findings and any applicable standard-return charges before proceeding. Compatibility or installation issues do not automatically establish a product defect.

Products outside the standard return policy

Gift cards and items clearly identified as final sale or nonreturnable before purchase are excluded from standard returns. Custom-made products and wire or LED tape cut to order are nonreturnable when that restriction is disclosed before purchase. Used, installed, altered, or customer-damaged products do not qualify for ordinary returns.

These restrictions do not replace our process for an incorrect shipment, arrival damage, or an applicable manufacturer warranty. Discounted or discontinued products are not automatically final sale unless identified that way before purchase.

Order changes, cancellations, and refused deliveries

Contact us promptly to request a change or cancellation. We will check the order's fulfillment status; cancellation cannot be guaranteed once processing or shipment has progressed. Custom and noncancelable orders follow the restrictions disclosed before purchase.

If an order has already shipped, contact us for return instructions. Refusing a shipment because you changed your mind does not avoid applicable standard return and shipping charges. Refusals due to shipping damage or our error are handled separately under the relevant sections above.

Return authorization, packing, and refund processing

1. Submit the return request form or contact our team. Provide proof of purchase and relevant photographs.
2. Wait for your return authorization (RMA), approved address, and shipping instructions. The destination may vary by product; do not use a general mailing address without authorization.
3. Pack securely with every component. Put the RMA information inside and use an outer shipping carton to protect the manufacturer's packaging. Photograph the packed return and retain tracking.
4. Ship within 10 calendar days after receiving the approved return label. Contact us before that deadline if you need help.
5. We will inspect the return and notify you of the outcome. Approved refunds will be issued to the original payment method within 5–7 business days of receiving the return. Your payment provider may take additional time to post the credit.

Incomplete or customer-damaged returns may be ineligible or require an adjusted refund. We will explain the condition findings and deductions. Contact us if a refund has not arrived after the stated processing period and your payment provider's posting time.